399bd Terms and Conditions — Know Before You Play

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Player", "User", "you") and 399bd ("399bd", "we", "us", "the platform") in connection with your use of the 399bd website, mobile application, and all associated gaming services. These Terms apply to all players registered on 399bd, regardless of how they access the platform.

399bd is an online gaming platform operated for players in Bangladesh. The platform offers a range of games including fishing games, card games, slots, and live dealer options. All games on 399bd are provided for real money play and are subject to the rules set out in these Terms.

These Terms should be read alongside the 399bd Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and 399bd. By using 399bd, you agree to all three documents.

2 Eligibility

To register and use 399bd, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be registered on any self-exclusion list or have previously been excluded from 399bd.
• You must be acting on your own behalf and not as an agent or representative of any third party.

399bd reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be immediately closed, all winnings will be forfeited, and any deposits made will be returned minus any amounts already wagered.

3 Account Registration

Each player is permitted to hold only one account on 399bd. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on 399bd, you must provide accurate and complete information. This includes your real name, a valid phone number, and any other details requested during the registration process. Providing false, misleading, or incomplete information is a breach of these Terms.

You are responsible for maintaining the security of your 399bd account. This includes:

• Choosing a strong, unique password that you do not use on other platforms.
• Not sharing your login credentials with any other person under any circumstances.
• Logging out of your account when using shared or public devices.
• Notifying 399bd support immediately if you suspect unauthorised access to your account.

399bd will never contact you to ask for your password. Any communication claiming to be from 399bd that requests your password should be treated as fraudulent and reported to our support team.

4 Deposits & Payments

399bd accepts deposits via bKash, Nagad, and Rocket. These are the only payment methods currently supported. Deposits made through any other method will not be credited to your account and may not be recoverable.

The minimum deposit on 399bd is ৳100. There is no maximum deposit limit for standard accounts, though 399bd reserves the right to apply limits to specific accounts where required for compliance or security reasons.

All deposits on 399bd are processed in real time. If a deposit does not appear in your account within 10 minutes of completing the transaction, contact 399bd support with your transaction reference number and we will investigate promptly.

• Deposits are credited in Bangladeshi Taka (BDT) at the amount transferred.
• 399bd does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.
• Deposits made from payment accounts not registered in your name may be rejected and returned.
• 399bd reserves the right to request verification of any deposit before crediting funds to a player account.

5 Withdrawals

Withdrawals on 399bd are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals.

The minimum withdrawal amount on 399bd is ৳200. Withdrawal requests are typically processed within 15 to 30 minutes during normal operating hours. In some cases, particularly for larger amounts or where additional verification is required, processing may take longer.

• Withdrawal requests submitted during peak hours may take slightly longer to process.
• 399bd reserves the right to request identity verification before processing any withdrawal.
• Bonus funds that have not met the applicable wagering requirements cannot be withdrawn.
• Withdrawals will only be sent to a payment account registered in the same name as your 399bd account.
• 399bd does not charge withdrawal fees under standard conditions.

6 Bonuses & Promotions

399bd offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out here.

Unless stated otherwise in the specific offer terms, the following general bonus rules apply to all 399bd promotions:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they can be withdrawn. The wagering requirement for each bonus is stated in the offer terms.
• Only one bonus may be active on a 399bd account at any time unless explicitly stated otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• 399bd reserves the right to cancel any bonus if there is evidence of abuse, including but not limited to creating multiple accounts to claim the same offer.
• Free spins and free game credits awarded as part of a promotion are subject to the same wagering requirements as cash bonuses unless stated otherwise.
• 399bd reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

Players who attempt to exploit bonus offers through coordinated play, use of multiple accounts, or any other method designed to circumvent the spirit of the promotion will have their bonuses cancelled and may have their accounts suspended.

7 Game Rules & Fair Play

All games available on 399bd use a certified Random Number Generator (RNG) to determine outcomes. This means every spin, card draw, or game result is genuinely random and cannot be predicted or influenced by any party, including 399bd itself.

Each game on 399bd has its own specific rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing real money bets. 399bd is not responsible for losses resulting from a player's misunderstanding of game rules.

• Game results are final once confirmed by the 399bd system. Results cannot be reversed except in cases of a verified technical error.
• In the event of a disconnection during a game round, the round will be completed automatically according to the game's rules. Any winnings from a completed round will be credited to your account.
• If a technical error affects a game outcome, 399bd will investigate and, where appropriate, void the affected round and return stakes to players.
• 399bd reserves the right to void bets placed at incorrect odds or on games affected by a technical fault.

8 Prohibited Conduct

The following activities are strictly prohibited on 399bd. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may result in legal action:

• Using automated software, bots, scripts, or any other tool to interact with 399bd games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Using stolen, fraudulent, or unauthorised payment methods to deposit funds.
• Creating multiple accounts to claim bonuses or circumvent account restrictions.
• Engaging in any form of money laundering or using 399bd for any illegal financial activity.
• Harassing, threatening, or abusing 399bd staff or other players.
• Attempting to access 399bd systems, databases, or infrastructure without authorisation.

9 Account Suspension & Closure

399bd reserves the right to suspend or close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or use of stolen payment methods.
• Failure to provide requested identity verification documents within a reasonable timeframe.
• Account inactivity for a period exceeding 12 consecutive months.
• At the player's own request for self-exclusion or account closure.

Where an account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. Where an account is closed for any other reason, the remaining balance will be returned to the player via their registered payment method after any applicable verification checks are completed.

Players who wish to close their 399bd account voluntarily can do so by contacting support. Account closure requests are processed within 24 hours. Any pending withdrawals at the time of closure will still be processed.

10 Responsible Gaming

399bd is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity and stay in control. These tools are available to all registered players at no cost and can be activated through your account settings or by contacting support.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your 399bd account.
• Loss Limits: Set a maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from 399bd. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
• Reality Checks: Periodic pop-up reminders showing how long you have been playing and your net gaming activity.

If you are concerned about your gaming habits or those of someone you know, please visit the 399bd Responsible Gaming page for more information and support resources.

11 Privacy & Data Protection

399bd collects and processes personal data in accordance with its Privacy Policy. By registering on 399bd, you consent to the collection and use of your personal data as described in that policy.

399bd uses your personal data for the following purposes:

• Processing your registration and verifying your identity.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and responding to your enquiries.
• Sending you information about promotions and offers (where you have opted in).
• Complying with legal and regulatory obligations.
• Detecting and preventing fraud, money laundering, and other prohibited activities.

399bd does not sell your personal data to third parties. Data is shared only with payment processors and other service providers necessary for the operation of the platform, and only to the extent required for those purposes. For full details, please read the Privacy Policy.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 399bd's liability to any player in connection with their use of the platform is limited to the amount deposited by that player in the 12 months preceding the event giving rise to the claim.

399bd is not liable for:

• Any loss of profits, revenue, or anticipated savings arising from your use of the platform.
• Any indirect, consequential, or incidental loss or damage.
• Losses arising from internet connectivity issues, device failures, or other technical problems outside 399bd's control.
• Losses arising from your failure to comply with these Terms.
• Any delay or failure in performance resulting from causes beyond 399bd's reasonable control.

Nothing in these Terms limits 399bd's liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

399bd reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, 399bd will notify registered players via email or in-platform notification.

Your continued use of 399bd after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your 399bd account, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Available directly within the 399bd platform and app.
• Email: [email protected]

When contacting support about a specific transaction or account issue, please have your account username and any relevant transaction reference numbers ready. This helps us resolve your query as quickly as possible.

For questions specifically about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or mention it directly when contacting support — our team will prioritise these requests.